Online Self Service


Can Your Customer Service Handle Requests in a Timely Manner?

Only with fast response times can you provide your passengers with sustaining positive shopping experience. Automated customer care and digital multilingual customer service are thus important building blocks for the success of the mobility transformation. 

Online Self Service Features

The mobility portal's Customer Self Service Module: 

Integration With CRM
Data is transferred to your CRM in real time, saving time and reducing the risk of errors. Your service agents have all the information in one system and don't have to switch between different applications.

Smart E-mail Management
Lower your process costs and reduce the number of emails that your service agents have to manually answer. The mobility portal provides you with an email tool that categorizes messages and sends predefined responses automatically. 

Process Automation
From ticket purchases to season ticket renewals or address changes - the mobility portal automatically runs downstream processes. 

Online Customer Service pushes Sales

The Online Customer Service module supports customer acquisition and retention campaigns. It can help you provide great customer service, which boosts your sales activities.


Reduce Process Costs

Benefit from tracking user behavior and automated back-office processes. Minimize your process costs. 

Online Customer Service For Address Acquisition
Generate new leads by enabling your customers to purchase tickets or vouchers for others as gifts in the mobility portal. Alternatively, customers with annual passes can also give away their own passes to a friend during the holiday season.  


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